What is WoofsPack?
WoofsPack is a subscription service, and every month we ship all-natural treats, chews, and top quality toys to many dogs across Hong Kong.
How do you ship and how much does shipping cost?
What type of items will be in the box?
Where do your items come from/where are they made?
How do you select what goes into each WoofsPack?
What if I have multiple pets?
My dog has allergies, can you cater for this?
Is there an option where I can choose what I receive, ie: toys only?
I want to update my dogs age and size, how do I do this?
Can I purchase a subscription as a gift?
How do I change my address or billing information?
How do I cancel my subscription?
What happens if my items arrived damaged or opened?
What do you do with my personal information?
I have an issue – how do I get help?
Do you work with any animal shelters?
What is the return/refund policy?