FAQ
What is WoofsPack?
WoofsPack is a subscription service, and every month we ship all-natural treats, chews, and top quality toys to many dogs across Hong Kong.
How does it work?
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How do you ship and how much does shipping cost?
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When do they arrive?
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Can I track my shipment?
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What type of items will be in the box?
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Where do your items come from/where are they made?
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How do you select what goes into each WoofsPack?
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What if I have multiple pets?
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My dog has allergies, can you cater for this?
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Is there an option where I can choose what I receive, ie: toys only?
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I want to update my dogs age and size, how do I do this?
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Can I purchase a subscription as a gift?
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How can I pay?
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How do I change my address or billing information?
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How do I cancel my subscription?
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What happens if my items arrived damaged or opened?
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What do you do with my personal information?
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I have an issue – how do I get help?
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Do you work with any animal shelters?
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What is the return/refund policy?
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