FAQ

What is WoofsPack?

WoofsPack is a subscription service, and every month we ship all-natural treats, chews, and top quality toys to many dogs across Hong Kong.

How does it work?

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How do you ship and how much does shipping cost?

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When do they arrive?

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Can I track my shipment?

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What type of items will be in the box?

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Where do your items come from/where are they made?

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How do you select what goes into each WoofsPack?

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What if I have multiple pets?

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My dog has allergies, can you cater for this?

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Is there an option where I can choose what I receive, ie: toys only?

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I want to update my dogs age and size, how do I do this?

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Can I purchase a subscription as a gift?

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How can I pay?

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How do I change my address or billing information?

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How do I cancel my subscription?

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What happens if my items arrived damaged or opened?

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What do you do with my personal information?

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I have an issue – how do I get help?

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Do you work with any animal shelters?

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What is the return/refund policy?

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